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Home > Terms and Conditions

Terms and Conditions

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1. Information About Us

1.1 The website (our "Website") is operated by us, Pacific Retail Limited. We are a company registered in England and Wales under company number 06641125. Our registered office is situated at Bevis Green Works, Walmersley, Bury, BL9 6RE which is also our main trading address. Our VAT number is 938 2286 96.

2. Use Of Our Website

2.1 Our Website is only intended for use by individuals resident in the United Kingdom. Should you attempt to make an order from a location outside of the UK or for delivery outside of the UK we will not proceed with your order.

2.2 We endeavour to ensure that our Website is accessible 24 hours a day. However, we will not be liable for any losses that you may suffer if our Website is unavailable at any time or for any period or your access to our Website is interrupted, restricted or delayed for any reason. Please note that access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any reasons beyond our control.

2.3 By using our Website you agree not to attempt to access our systems and you agree not to post on or transmit to or from it any material that is defamatory, obscene, discriminatory or in breach of confidence or privacy or a third party's rights. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or to locate anyone posting any material onto our Website in breach of this Condition.

3. Your Status

3.1 By placing an order through our Website, you warrant to us that you are legally capable of entering into binding contracts, are 18 years of age or over and are resident in the UK and accessing our Website from the UK.

4. How The Contract Is Formed Between You And Us

4.1 After you have placed an order with us for the purchase of Products, you will receive an e-mail acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Product(s). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your order has been accepted (subject to these Conditions) once the Product(s) have been dispatched (the "Order Acceptance"). The contract between us will only be formed when we send to you the Order Acceptance.

4.2 The contract between you and us will relate only to those Products whose order we have accepted in the Order Acceptance. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been accepted in a separate Order Acceptance.

4.3 Should the Product(s) you order be unavailable, we reserve the right to send to you substitute Product(s) of equivalent price and quality. However, we will always notify you first of our intention to do so.

5. Delivery, Risk And Title

5.1 The sale of the Products listed on our Website is subject to the availability of those Products.

5.2 We use every reasonable effort to ensure that the descriptions and photographs of the Products are as accurate as possible but give no warranty in respect of the accuracy of this information.

5.3 Your order will be fulfilled by the delivery date set out in the Order Acceptance or, if no delivery date is specified, then within 30 days of the date of the Order Acceptance, unless there are exceptional circumstances.

5.4 The prices for which delivery of the Products is charged are set out on our Website, as amended from time to time.

5.5 The Products will be at your risk from the time of delivery, or attempted delivery, to the address you specify in your order.

5.6 Ownership of the Products will only pass to you following delivery if we have received full payment of all sums due in respect of the Products, including delivery charges.

6. Third Party Websites

6.1 We may provide links on our Website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our Website, will be fit for purpose or of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.

7. Contract Cancellation

7.1 If you are ordering Products as a consumer, you may terminate and cancel your contract with us at any time within 7 working days, beginning on the day after you receive the Products.

7.2 To cancel your contract, you must inform us in writing and obtain a returns authorisation code in accordance with our Refund Policy (see Condition 8 below) and return the Product(s) to us immediately, in the same condition in which you received them together with all accessories, packaging and instructions that were supplied with the Product (see Condition 8.4 below).

7.3 If we do not receive notification of the cancellation in writing within the 7 day period and delivery of the returned products promptly in a good condition, your request to cancel the contract will be rejected.

7.4 Details of this statutory right to cancel your contract, and an explanation of how to exercise it, are provided in the Order Acceptance. This provision does not affect your statutory rights.

7.5 Provided that you cancel your contract and return the Products to us in accordance with the requirements of these Conditions, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

7.6 We reserve the right to terminate and cancel your contract with us if:

  (a) we have insufficient stock to deliver the Products you have ordered;

  (b) we do not deliver Products to the geographical location requested in your order;

  (c) one or more of the Products that you ordered was listed at an incorrect price due to an error in the pricing information on the Website.

7.7 If we do terminate and cancel your contract with us, we will notify you as soon as possible by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any compensation in respect of this cancellation.

8. Refunds Policy

8.1 Should you wish to cancel your contract or return a Product to us please notify us by contacting us at any one of the following addresses, clearly describing the reason that you wish to obtain a refund and requesting a returns authorisation code:

  (a) By e-mail to:

  (b) By post to: Pacific Retail Limited, Bevis Green Works, Walmersley, Bury, BL9 6RE

8.2 Should the Products we deliver be damaged, defective or the incorrect quantity, you should notify us of this within 14 days of receipt and return the Products to us promptly in the same state as you received them.

8.3 You must return the Product in accordance with Condition 8.4 below, otherwise the cancellation of the contract and/or the refund may be rejected.

8.4 All Products must be returned unopened and in the same condition in which you received them, together with your proof of purchase and your returns authorisation code and all accessories, packaging and instructions that were supplied with the Product. Should you fail to obtain a returns authorisation code, this may preclude you from obtaining a refund and/or cause delay in respect of your refund.

8.5 All returns of Products are made at your own cost and risk. Therefore, we strongly recommend that you use an insured delivery method such as Royal Mail Special Delivery.

8.6 We will endeavour to refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due promptly and, in any case, within 30 days of the day we receive your cancellation or the day we confirm to you via e-mail that you are entitled to a refund for delivery of a defective Product.

8.7 We reserve the right to replace the faulty or defective Products or refund you in full in respect of the faulty or defective Products. All Products returned as faulty, which are returned outside the 7-day period referred to in Condition 7.1 above, will be checked and if found to have no fault will be returned to you.

8.8 Products returned by you within the 7-day period referred to in condition 7.1 and in accordance with the Conditions will be refunded in full, excluding the cost of sending the item to you. You will be responsible for the cost of returning the item to us.

9. Price And Payment

9.1 The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error.

9.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out on our Website.

9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acceptance.

9.4 Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

9.6 Payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard, Maestro and Solo. We will charge your credit or debit card at the time that you make your order. Should we not have a Product available for dispatch at the time of taking your payment, your payment will be regarded as a pre-payment.

10. Our Liability

10.1 We warrant to you that any Product purchased from us through our Website is fit for purpose and of satisfactory quality.

10.2 Except as set out in Condition 10.3, our liability in connection with any Product purchased through our Website is strictly limited to the purchase price of that Product.

10.3 This does not include or limit in any way our liability to you:

  (a) for death or personal injury caused by our negligence;

  (b) under section 2(3) of the Consumer Protection Act 1987;

  (c) for fraud or fraudulent misrepresentation; or

  (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

11. Written Communications

11.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Notices And Complaints

12.1 All notices given by you to us (including any complaints that you may have) should be sent to Pacific Retail Limited:

By e-mail to:, or

By post to: Pacific Retail Limited, Bevis Green Works, Walmersley, Bury, BL9 6RE.

12.2 We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Condition 11.

12.3 Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. Transfer Of Rights And Obligations

13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2 You may not transfer, assign, charge or otherwise dispose of the contract between you and us, or any of your rights or obligations arising under it, without our prior written consent.

13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of the contract between you and us, or any of our rights or obligations arising under it, at any time during the term of the Contract, including due to an asset or business sale of Pacific Retail Limited.

14. Events Outside Our Control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; the impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; the impossibility of the use of public or private telecommunications networks; or the acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any contract with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. Copyright In Our Website

15.1 The copyright and other intellectual property rights subsisting in the content on our Website is owned by us and our licensors and we expressly reserve all rights in the same. You may print and download extracts from the content of our Website for your own non-commercial use provided that you do not modify any of the content, you do not use any graphics or photographs separately from their accompanying text and you do not remove any copyright or trade mark notification from such extracts.

15.2 All other reproduction or use of extracts of content from our Website is strictly prohibited. In particular, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

16. Waiver

16.1 If we fapokil, at any time during the term of our contract with you, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

17. Severability

17.1 If any of these terms and Conditions or any provisions of a contract between you and us are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18. Entire Agreement

18.1 These terms and conditions, our privacy policy and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

18.2 You and we acknowledge that, in entering into a contract, you have not and we have not relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such contract except as expressly stated in these terms and conditions.

18.3 A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

19. Our Right To Vary These Terms And Conditions

19.1 We have the right to revise and amend these terms and conditions from time to time.

19.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Acceptance (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

20. Law And Jurisdiction

20.1 Contracts for the purchase of Products through our Website will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.